Returns & Exchanges

At Heart Melting, we want you to be completely enamored with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items. If your order doesn't capture your heart, we are committed to making the exchange or refund process as smooth as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.